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| About Us Camlab are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Camlab 27 Faringdon Road Swindon Wiltshire SN1 5AR United Kingdom Phone: 01793 534917 Fax: Email: orders [at] camlab [dot] net GB195 6757 06 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Please note we only ship to the UK. We do not ship overseas. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days . |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK Mainland, 17.5% VAT is added. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01793 534917 (International +44 01793 534917) or fax us on or write to us at 27 Faringdon Road Swindon Wiltshire SN1 5AR United Kingdom |
| Privacy Policy Camlab do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy RETURNS PROCEDURE If any goods are or become defective the buyer must obtain a RMA (return merchandise authority) number from the seller. The RMA number will be valid for a period of seven days from the date of issue by the seller. The seller reserves the right to refuse delivery of goods after this period. The buyer may have to bear any losses due to price erosion of obsolescence if goods are returned after the seven days. Any goods returned must have the RMA number marked clearly on the package. The seller reserves the right to refuse delivery of any goods returned without an RMA number. All goods are returned at the buyers own risk and cost. If you require to return a product and the item is not faulty, then you will be charged a 20% restocking fee for each returned product. If you no longer require your item, or have made a mistake in ordering we will accept the item(s) within 7 working days, we will however deducted the original postage charge and 25% re-stocking fee from you original purchase price. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
